Digital Transformation
New technology only pays off when adoption is managed as carefully as the purchase decision.
New technology gets purchased with excitement and often adopted with far less rigor. Maximizing the return on any tool means treating adoption itself as a project.
Tools chosen without input from the people using them daily face quiet resistance no training session fully overcomes.
Rushed rollouts create workarounds that stick around long after the 'temporary' deadline passes.
Running two systems in parallel indefinitely doubles the work and halves the benefit of switching in the first place.
A tool nobody logs into isn't delivering value, regardless of how good the original business case looked.
A short, honest check-in on whether the tool delivered what was promised keeps future technology decisions grounded in evidence.